Help Topics Main » Re-Lens your existing glasses » New lenses in your old frames
If you have a favorite frame, you can order new lenses for them by placing an order through our site.
First you place the order online, we then give you your order number and instructions on how to send your frame in. We’re not able to send you the lenses since we physically need the frames here in order to correctly cut the lenses for them.
Once we have your frame here, it is examined to ensure that it is in good shape and that it’s of optical quality. In rare instances, we may need to decline a frame if it doesn’t meet optical standards. In this case, we will send the frame back to you and issue a refund for the lenses.
Warranty type will be determined by the date of contact. All Refunds/Credits will be issued on date of receipt. Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
What's Your Return Policy?
At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee!
Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON, you may return your eyeglasses for a one-time exchange at no cost or a full store credit for up to 90 days after delivery! We even provide FREE return shipping!
Alternatively, you may request a full refund* on your original order if you contact us within 30 days after delivery; shipping charges are non-refundable. (*There are limitations regarding multifocal lenses (progressives and bifocals) and contact lenses. See below for details.
EFFECTIVE DATE: 1/23/17