Are our clearance glasses frames still high-quality?

Yes! At 39DollarGlasses, quality is our top priority. Clearance glasses still meet our strict quality standards, and every pair undergoes careful inspections before shipment. Same high quality, even lower prices.

How do I measure my Pupillary Distance (PD) for my clearance prescription glasses?

Your PD helps us accurately design your prescription lenses. To measure your PD, place a millimeter ruler on the bridge of your nose, just below your pupils (the black center of the eye). Align the first millimeter line with one pupil, then look in a mirror or have someone read the measurement. You can also use this helpful tool to measure your PD with a webcam or phone camera.

How do I fill the prescription (Rx) information for my clearance glasses?

The easiest way to provide your Rx info is to upload a picture of your prescription. Choose your frames, then select “Upload my prescription image” when asked to provide Rx info. You can also enter your prescription manually. Eyeglasses prescriptions are divided by the left and right eye, with numbers assigned to each. Enter those numbers into the corresponding boxes on the prescription screen, then click continue .

How long does it take to get my clearance glasses?

B uying glasses should be fast and easy, so we quickly ship most orders in 2-7 business days. Orders with complex prescriptions like bifocals might take an additional 4 days to process. We’ll keep you updated so you know when to expect your new glasses.

Shop Clearance Prescription Glasses - Clearance Glasses Frames

Warranty type will be determined by the date of contact. All Refunds/Credits will be issued on date of receipt. Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.

What's Your Return Policy?

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee!

Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON, you may return your eyeglasses for a one-time exchange at no cost or a full store credit for up to 90 days after delivery! We even provide FREE return shipping!

Alternatively, you may request a full refund* on your original order if you contact us within 30 days after delivery; shipping charges are non-refundable. (*There are limitations regarding multifocal lenses (progressives and bifocals) and contact lenses. See below for details.

Here's what you need to know:

Contact us by phone, Live chat or email within 90 days of when your order was delivered. We will happily provide you a Return Merchandise Authorization (RMA) number along with a prepaid postage return label (Domestic First-Class U.S. Mail only). Your warranty coverage is based off of the date you contact us, and the lens type you ordered (see below for limitations). We cannot process or honor returns without an RMA number
For a full refund to your original payment method, you must contact us to request an RMA within 30 days of the original delivery date. Refunds can only be issued after we have received the original merchandise back, and will be issued in line with your warranty coverage and minus any discounts given on the original order.
After the original order is remade, subsequent remakes will be assessed a 50% remake fee. Refunds requested after a remake is performed will be assessed at 50% of the original order price, or you may request a 50% refund in store credit.
Remake fees are non-refundable.
Returned items must be in original condition and in the hard case you received from us. However you may keep any accessories as our free gift.
If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit.
Once used, EyeBucks are non-refundable.
After the initial 30 day period, on any order, your order is refundable in store credit only.
On “Re-Lens” orders using a rimless frame, the custom drilling and mounting fees cannot be refunded.
*Excluded Lenses:
1. Multifocal Lenses: Bifocal and progressive lens orders may be exchanged or remade one time at no cost within the first 90 days after delivery. Any changes to an order prior to shipping will count as the allowed free exchange or remake. If a full refund is requested, you have the option of applying it to either your original credit card or your in-store EyeBucks account, less a 30% restocking fee.
2. Contact Lenses: These items may be returned within 60 days of purchase provided they are unopened, undamaged, have not been written on and are in original condition. Such returns will receive credit in full. Sorry, our manufacturers will not allow us to return opened or otherwise damaged boxes or vials (as described above), so we do not accept them and cannot guarantee their safe return if sent to us in this condition.

EFFECTIVE DATE: 1/23/17

Warranty type will be determined by the date of postmark. All Refunds/Credits will be issued on date of receipt. Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.

What's Your Return Policy?

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee!

Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON, you may return your eyeglasses for a one-time exchange at no cost or a full store credit for up to 90 days after delivery! We even provide FREE return shipping!

Alternatively, you may request a full refund* on your original order if you return the merchandise within 30 days after delivery; shipping charges are non-refundable. *There are limitations regarding multifocal lenses (progressives and bifocals). See below for details.

Here's what you need to know:

Contact us by phone, Live chat or email within 90 days of when your order was delivered. We will happily provide you a Return Merchandise Authorization (RMA) number along with a prepaid postage return label (Domestic First-Class U.S. Mail only). Your warranty coverage is based off of the postmark shown on your returned package, and the lens type you ordered (see below for limitations). We cannot process or honor returns without an RMA number.
For a full refund to your original payment method, please contact us for an RMA and prepaid shipping label. The returned package will need to be postmarked within 30 days of the original delivery date. Refunds can only be issued after we have received the original merchandise back, and will be issued in line with your warranty coverage and minus any discounts given on the original order.
After the original order is remade, subsequent remakes will be assessed a 50% remake fee. Refunds requested after a remake is performed will be assessed at 50% of the original order price, or you may request a 50% refund in store credit.
Remake fees are non-refundable.
Returned items must be in original condition and in the hard case you received from us. However, you may keep any accessories as our free gift.
If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit.
Once used, EyeBucks are non-refundable.
After the initial 30 day period, on any order, your order is refundable in store credit only.
On “Re-Lens” orders using a rimless frame, the custom drilling and mounting fees cannot be refunded.
If returning a re-lens order, the Re-Lens Handling fee is non-refundable.
If returning a 'Home Try-On' order, the $10 fee charged is only refundable in eyebucks which can be used toward a future order of frames and lenses.
* Excluded Lenses:
1. Multifocal Lenses: Bifocal and progressive lens orders may be exchanged or remade one time at no cost within the first 90 days after delivery. Any changes to an order prior to shipping will count as the allowed free exchange or remake. If a full refund is requested, you have the option of applying it to either your original credit card or your in-store EyeBucks account, less a 30% restocking fee.

EFFECTIVE DATE: 1/23/17

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