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Phone Support

Mon-Fri, 9am - 5pm (EST)
Call us: 1-631-816-2200
Toll free: 800-672-6304
Fax: 1-631-980-4169

Mailing Address

Value Eyecare Network, Inc.
c/o 39dollarglasses.com
60 Plant Ave Suite 4
Hauppauge, NY 11788

Frequently Asked Questions

Please contact us immediately because we get started on orders right away.

Pupillary distance (PD) is the distance between your two pupils. Your PD is measured in millimeters and is necessary for creating your custom prescription eyeglasses.

Typically, most adults have PDs between 55-65 mm. For kids, PDs are usually between 42-54 mm. You can often get your PD measurement from your doctor or a licensed optician. However, pupillary distance is also easy to measure yourself!

Use our AccuPD app to virtually measure your PD!

For other ways to measure, see our help page for instructions.

The required fields are labeled on our forms the same way they would be labeled on your prescription. O.D. is for your right eye and O.S. is for your left eye. Make sure you follow what’s written on your Rx per eye and enter it as is in the corresponding fields.

Your Rx may not require every field on our form; many don’t. SPH and PD will always be required, at a minimum.

For more information on different prescription formats, see our help page.

Prior to shipping, your lenses are custom made in our Long Island, NY laboratory to your exact prescription and PD measurement, then cut and fit to the frame of your choosing.

Over 95% of all orders ship within 2-7 business days. For some higher prescriptions and multifocals (progressives and bifocals) it may take up to an additional 1-4 business days to process your order.

We take pride in our products and every pair of glasses goes through a quality assurance inspection process. A small percentage of orders do not initially pass final inspection and we may need to redo all or part of the process; the order is then fast tracked through production so that it may be sent out in a timely manner.

You’re able to track your glasses through our lab using our order tracking. All you need is your order number, shipping zip code, and email address.

If you order more than one pair of glasses, they will be shipped out together.

Use our Order Tracking to find out where your glasses are in the production process. Once they’re ready to ship, you'll receive a shipping notification email which will contain your tracking number.

If you have any further questions, please don't hesitate to reach out to our knowledgeable and friendly customer service department via the following methods during business hours:

Call us directly at 1-631-816-2200
Toll free within U.S. at 1-800-672-6304
Email us at [email protected]
LiveChat us via our website

We are available Monday through Friday from 9 am - 5 pm EST.

Log in to my account and click on Insurance Receipt. If you are unable to print it, temporarily disable your pop-up blocker and print again. We are also able to email you a copy of your insurance receipt. Call us toll free at 1.800.672.6304 or directly at 1.631.415.5022. You can also send us an email at [email protected] or Live Chat us on our site.

We’re open Monday through Friday from 9 am - 5 pm EST.

Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON, you may return your eyeglasses for a one-time exchange at no cost or a full store credit for up to 90 days after delivery. We even provide FREE return shipping!

You may request a full refund* on your original order if you contact us within 30 days after delivery; shipping charges are non-refundable. (*There are limitations regarding multifocal lenses (progressives and bifocals)).

Visit our help page for more details.

When you order from 39DollarGlasses.com, you are automatically enrolled in our EyeBucks™ customer rewards program.

4% of your eyeglass purchase total will be deposited into your customer account. You may choose to automatically use it on your next purchase or save it for a bigger discount in the future! You are able to combine it with another offer and they do not expire.

Please note that EyeBucks cannot accrue from or be used on contact lens orders or re-lens orders. Fraudulent accrual of EyeBucks will be subject to removal of all points in your account. Once used on an order, EyeBucks are non-refundable.

If you’ve already made a purchase, go to my account to see how much you’ve already earned!

If you have a favorite frame, you can order new lenses for them by placing an order through our site.

Click here to use your own frame and Re-Lens your eyeglasses or sunglasses.

First you place the order online, we then give you your order number and instructions on how to send your frame in. We’re not able to send you the lenses since we physically need the frames here in order to correctly cut the lenses for them.

Once we have your frame here, it is examined to ensure that it is in good shape and that it’s of optical quality. In rare instances, we may need to decline a frame if it doesn’t meet optical standards. In this case, we will send the frame back to you and issue a refund for the lenses.

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