Payment Options - Why was my credit card declined?
Declined Credit Cards
Occasionally, if your billing and shipping addresses are not the same, this may cause your card to be declined. If this occurs, please call our customer service department and we will gladly take your order over the phone.
Warranty type will be determined by the date of contact. All Refunds/Credits will be issued on date of receipt. Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
What's Your Return Policy?
At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee!
Our objective is simple: to make sure every customer has a wonderful experience
purchasing from us. If you are unhappy for ANY REASON, you may return your eyeglasses
for a one-time exchange at no cost or a full store credit for up to 90 days after delivery! We
even provide FREE return shipping!
Alternatively, you may request a full refund* on your original order if you contact us within
30 days after delivery; shipping charges are non-refundable. (*There are limitations
regarding multifocal lenses (progressives and bifocals) and contact lenses.
See below for details.
Here's what you need to know:
Contact us by phone, Live chat or email within 90 days of when your order was
delivered. We will happily provide you a Return Merchandise Authorization (RMA)
number along with a prepaid postage return label (Domestic First-Class U.S. Mail
only). Your warranty coverage is based off of the date you contact us, and the lens
type you ordered (see below for limitations). We cannot process or honor returns
without an RMA number
For a full refund to your original payment method, you must contact us to request
an RMA within 30 days of the original delivery date. Refunds can only be issued after
we have received the original merchandise back, and will be issued in line with your
warranty coverage and minus any discounts given on the original order.
After the original order is remade, subsequent remakes will be assessed a 50%
remake fee. Refunds requested after a remake is performed will be assessed at 50%
of the original order price, or you may request a 50% refund in store credit.
Remake fees are non-refundable.
Returned items must be in original condition and in the hard case you received from
us. However you may keep any accessories as our free gift.
If returning one pair from a buy one get one promotion, the discounted pair is
eligible for a full refund or credit. If returning only the full price item we will deduct
the amount discounted when issuing a refund or credit.
Once used, EyeBucks are non-refundable.
After the initial 30 day period, on any order, your order is refundable in
store credit only.
On “Re-Lens” orders using a rimless frame, the custom drilling and mounting fees
cannot be refunded.
Multifocal Lenses: Bifocal and progressive lens orders may be exchanged or remade one time at no cost within the first 90
days after delivery. Any changes to an order prior to shipping will count as the allowed free exchange or remake. If a full refund is requested, you have the option of
applying it to either your original credit card or your in-store EyeBucks
account, less a 30% restocking fee.
Contact Lenses: These items may be returned within 60 days of purchase
provided they are unopened, undamaged, have not been written on and are
in original condition. Such returns will receive credit in full. Sorry, our
manufacturers will not allow us to return opened or otherwise damaged
boxes or vials (as described above), so we do not accept them and cannot
guarantee their safe return if sent to us in this condition.