Help Topics Main » Questions about an existing order » Order Tracking
Use our Order Tracking to find out where your glasses are in the production process. Once they’re ready to ship, you'll receive a shipping notification email which will contain your tracking number.
If you have any further questions, please don't hesitate to reach out to our knowledgeable and friendly customer service department via the following methods during business hours:
Call us directly at 1.631.415.5022
Toll free within U.S. at 1.800.672.6304
Email us at [email protected]
LiveChat us via our website
We are available Monday through Friday from 9 am - 5 pm EST.
Warranty type will be determined by the date of contact. All Refunds/Credits will be issued on date of receipt. Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
What's Your Return Policy?
At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee!
Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON, you may return your eyeglasses for a one-time exchange at no cost or a full store credit for up to 90 days after delivery! We even provide FREE return shipping!
Alternatively, you may request a full refund* on your original order if you contact us within 30 days after delivery; shipping charges are non-refundable. (*There are limitations regarding multifocal lenses (progressives and bifocals) and contact lenses. See below for details.
EFFECTIVE DATE: 1/23/17