What is your return policy?
100% Worry Free Guarantee
At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!
Simply follow the following instructions:
- Contact us by phone or email within 10 days of when your order was delivered. We will happily provide you a Return Merchandise Authorization (RMA) number along with a pre-paid postage return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
- Shipping charges cannot be refunded.
- Return package must be received within 30 days of original delivery date. Refunds can only be issued after we have received the original merchandise back.
- Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
- After the 10-day period, up to 120 days after delivery of your original order, you are eligible for a 50% exchange credit or 50% refund.
- If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.
*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will be charged for the difference in price from the original pair plus a 50% remake fee.