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What is your return policy?

100% Worry Free Guarantee

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!

Simply follow the following instructions:

  • Contact us by phone or email within 10 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number along with a postage pre-paid return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
  • Shipping charges cannot be refunded.
  • Return package must be received within 30 days of original delivery date. Refunds can only be issued after we have received the original merchandise back.
  • Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
  • After the 10-day period, up to 120 days after receiving your glasses, orders are then eligible for a 50% exchange credit or 50% refund.
  • If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.

*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will additionally be charged for the difference in price from the original pair.

Help Center

My PD has two numbers. How do I fill in the information?

If you had your PD measured by an eye care professional, it is possible they gave you more than one number. If they gave you two numbers and they are exactly the same (for example 31.5/31.5), you can just add them up and use that as the PD number. If they are not the same, simply choose the number "88" as your PD in the pull-down, click the "Additional comments about your prescription" link and enter the numbers you were given in the text box.


If you are interested to know why you have more than one number, below is a brief explanation.

  • If the numbers are higher (and different), like 62/59, then the first number is your Distance PD and the second is your Near PD (for reading-only glasses).
  • If the two numbers are lower (and different), like 30.5/31.5, then you had someone take your PD one eye at a time (called "monocular PD").