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What is your return policy?

100% Worry Free Guarantee

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!

Simply follow the following instructions:

  • Contact us by phone or email within 10 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number along with a postage pre-paid return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
  • Shipping charges cannot be refunded.
  • Return package must be received within 30 days of original delivery date. Refunds can only be issued after we have received the original merchandise back.
  • Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
  • After the 10-day period, up to 120 days after receiving your glasses, orders are then eligible for a 50% exchange credit or 50% refund.
  • If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.

*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will additionally be charged for the difference in price from the original pair.

Help Center

How much is shipping?

 

Shipping Method

How Long To Receive My Glasses?*

1 Pair

Orders $99 and over

United States

USPS First Class w/Delivery Confirmation

3-7 business days*

$4.95

Free!

USPS Priority Mail w/Delivery Confirmation

3-6 business days*

$5.95

$1.00

UPS Second Day Air

2-4 business days*

$12.90

$7.95

UPS Next Day Air

2-3 business days*

$17.90

$12.95

International (Click here for a list of countries)

USPS Global Priority

5-10 business days*

$12.95

$12.95

* All of our eyeglasses are custom made for your exact prescription. Please allow us 2-3 business days to make your eyeglasses. Rimless orders, Bifocals and Progressives orders, orders with Transitions™ Lenses, polarized lenses, or custom anti-reflective coatings may take an additional 1-2 business days.