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What is your return policy?

100% Worry Free Guarantee

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!

Simply follow the following instructions:

  • Contact us by phone or email within 10 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number along with a postage pre-paid return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
  • Shipping charges cannot be refunded.
  • Return package must be received within 30 days of original delivery date. Refunds can only be issued after we have received the original merchandise back.
  • Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
  • After the 10-day period, up to 120 days after receiving your glasses, orders are then eligible for a 50% exchange credit or 50% refund.
  • If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.

*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will additionally be charged for the difference in price from the original pair.

Help Center

How do I fill in the prescription (Rx) information?

Your prescription (Rx) provides us with your doctor's recommendation for clear and comfortable vision.The numbers on your prescription tell us how strong the glasses need to be.


The top row (O.D.) is the information for your right eye.

The second row (O.S.) is the information for your left eye.


Fill in each number as it appears in your written prescription using the pulldown menu in step 2 of an item page.


If you only see one number for each eye, you can fill in the one under SPH (sphere) and leave the rest blank.


If you wear bifocals or reading glasses, your doctor may write your ADD power below instead of to the right.Both are customary.


To see more detailed examples and explanations, see our About Your Prescription section, or we are always happy to help you personally if you contact us.