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What is your return policy?

100% Worry Free Guarantee

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!

Simply follow the following instructions:

  • Contact us by phone or email within 10 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number along with a postage pre-paid return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
  • Shipping charges cannot be refunded.
  • Return package must be received within 30 days of original delivery date. Refunds can only be issued after we have received the original merchandise back.
  • Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
  • After the 10-day period, up to 120 days after receiving your glasses, orders are then eligible for a 50% exchange credit or 50% refund.
  • If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.

*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will additionally be charged for the difference in price from the original pair.

Help Center

How do I choose the best frame for my face?

 

Use our SmartFit™ system to find your perfect pair.

At 39DollarGlasses.com, we know that your face is unique. Choosing the frame that's right for you doesn't have to be difficult. We'll help you choose. Every face is one of six basic shapes: diamond, heart, oval, rectangular, round or square.

As you browse through our frames, you'll notice icons with these shapes right underneath a model's face. Clicking on these icons will pop up a picture of a model with that face shape wearing the frames. (The blue ones are men & the pink ones are women).

Follow the chart below to find your face shape, and the frames best suited to it:

 

Face Shape Description
Oval rounded chin and forehead; your face appears longer than wide and your forehead is wider than your jaw
Rectangle a long face with a square chin
Triangle a broad forehead with tapering width down to a very narrow rounded chin
Square a broad forehead with a long jaw-line and a square chin
Diamond a narrow forehead with wide cheekbones and a narrow chin
Round a circular face, usually with fuller cheeks and a rounded chin