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What is your return policy?

100% Worry Free Guarantee

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!

Simply follow the following instructions:

  • Contact us by phone or email within 10 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number along with a postage pre-paid return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
  • Shipping charges cannot be refunded.
  • Return package must be received within 30 days of original delivery date. Refunds can only be issued after we have received the original merchandise back.
  • Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
  • After the 10-day period, up to 120 days after receiving your glasses, orders are then eligible for a 50% exchange credit or 50% refund.
  • If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.

*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will additionally be charged for the difference in price from the original pair.

Help Center

How can I tell if the frame will fit me?

While we give detailed frame measurements of all our frames, you still may ask, "How big is a frame really?" Now you'll know in a matter of seconds. On every frame page is a button that says:

 

This will open a PDF file in Adobe© Acrobat©. Most people already have this program on their computer. If you don't, you can get it now (it's free) by clicking the following link:

 

When it opens up, click the print icon in the top left corner. A print setup menu appears. Be sure to uncheck the option that asks you if you want to "shrink oversized pages to paper size." Since you want an actual size picture, you do not want it resized. Then click 'OK' at the bottom and your printer takes care of the rest. Now you can see exactly how big they are. Many customers have told us they lined up their old glasses on the printout (lenses face-down) to see how our frames compared in size to their old ones. At the bottom of the printout is a ruler for measuring your PD in mm.

The frame measurements will also appear on the printout. When determining if a frame is the right size, remember that it's ok if the frame is a bit narrow on your face, however the total frame width should not be more than a few millimeters wider than your face. If you have an old pair of glasses that fit, you may look at the size numbers on that frame as a good approximation as to whether our frame will fit.

To see how wide your face is just look in the mirror with an ordinary ruler resting on the top of your nose and measure the total width of your face.