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What is your return policy?

100% Worry Free Guarantee

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!

Simply follow the following instructions:

  • Contact us by phone or email within 10 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number along with a postage pre-paid return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
  • Shipping charges cannot be refunded.
  • Return package must be received within 30 days of original delivery date. Refunds can only be issued after we have received the original merchandise back.
  • Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
  • After the 10-day period, up to 120 days after receiving your glasses, orders are then eligible for a 50% exchange credit or 50% refund.
  • If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.

*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will additionally be charged for the difference in price from the original pair.

Help Center

Can I give you my PD in inches?

Generally, it is best to measure PD in millimeters. You may click here to print out an easy to use millimeter ruler. If you need to use inches, you have two choices. first, you can take the number in inches and multiply it by 25.4 (for example, 2 1/4 inches multiplied by 25.4 is equal to 57 mm). The other option is to choose 88 as the PD in the pull-down, then click the "add comments about your prescription" link and type the number in inches in the text box. Our staff will be happy to make the proper conversion for you.