100% Worry Free Guarantee
At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!
Simply follow the following instructions:
*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will additionally be charged for the difference in price from the original pair.
About Your Pupillary Distance (P.D.)
This measurement is necessary to ensure the correct positioning of your lenses within the frame you have chosen. Have a friend* measure the distance from the center of the pupil (black dot) in one eye to the center of the pupil in the other eye. It's like measuring a line connecting the two black dots.
To measure your PD:
It's simple -- like playing connect the dots!
You can also get this information from your doctor or from a licensed optician.
As a guideline:
* NY and MA residents must have their PD measured by a doctor or licensed optician.
If you had your PD measured for you but there's more than one number:
If you have two different numbers, you have either been given both the Distance/Reading or Right Eye/Left Eye: