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What is your return policy?

100% Worry Free Guarantee

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!

Simply follow the following instructions:

  • Contact us by phone or email within 10 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number along with a postage pre-paid return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
  • Shipping charges cannot be refunded.
  • Return package must be received within 30 days of original delivery date. Refunds can only be issued after we have received the original merchandise back.
  • Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
  • After the 10-day period, up to 120 days after receiving your glasses, orders are then eligible for a 50% exchange credit or 50% refund.
  • If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.

*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will additionally be charged for the difference in price from the original pair.

About Our Frames

Metal

Still the most popular frame type sold, we wanted to include something for everyone; from the conservative to the ultra-hip, and everyone in between. They all have a triple-lacquer coating and fully adjustable nose pads. And since metal frames typically can bend out of shape far more easily than plastic, we were careful to select only metal frames that have monoblock spring-hinged temples.

Plastic

Our plastic frames are some of the latest fashion-forward designs. They are extremely durable, yet very light and comfortable. They are manufactured using premium quality polymers to give them a pristine finish.

Kids

All of our adorable kids' frames are extremely durable and built to last. We didn't want that durability to come at the expense of appearance. Parents rave about how their children love the way they look. And at $39, you won't have to alter your household budget if they get lost. And since metal frames typically can bend out of shape far more easily than plastic, we were careful to select only metal kids' frames that have monoblock spring-hinged temples. For kids who are particularly hard on their glasses, check out our bendable titanium frames.

Rimless & Semi-Rimless

Semi-rimless styles have a frame only at the top of the lenses; with the rimless styles your lenses are "frameless," to complement your facial features. Our rimless and semi-rimless frames are uniquely designed to have hidden screws so your glasses appear uninterrupted by hardware.

Bendable Titanium

Our bendable titanium frames truly are an innovation: frames that can get bent like a pretzel & instantly spring back to their original shape. Durable as these frames are, they weigh less than a paper cup! The lightest, sturdiest frames you've ever had, at a fraction of their retail price.