Hey, 39ers! Good news, 39DollarGlasses.com has a new return policy that has been created to help make your shopping experience fun, fast and hassle-free. You will now spend less time worrying about returning your glasses and more time enjoying the benefits of buying from a company who prides itself on offering friendly, helpful customer service. So, what’s new?
30 Days for Full Refunds
For starters, as opposed to our original return policy, which gave you 10 days to return your glasses for a full refund, you now have 30 days after the date of delivery to receive a full refund. That’s right, if you are unhappy with your order for any reason at all, you may request a full refund on your original order if you contact us within 30 days after delivery; shipping charges are non-refundable. This gives you much more time to get a better feel for your new glasses and ensure yourself that you feel comfortable in your new 39s.
90 Days for Exchanges or Store Credit
Even if you’ve already exceeded the 30-day window for a full refund, you still have up to 90 days in order to exchange your glasses or receive store credit in EyeBucks Rewards points for the amount of your total order, less shipping. Whether you’re unhappy with the frame you chose, a different frame has caught your eye, or your frames have been damaged, you have plenty of time to browse around for a new frame or have us remake your original frame free of charge.
Free Frame Replacement
Some things have changed, but our free frame replacement is not going anywhere! If your frame is damaged, you are eligible for one free-frame replacement within one year of purchasing your frame; you will receive the frame only and can swap your original lenses into your new frame. We even have our own tutorial video on how to re-lens your glasses! Even if you have already received your one free remake or have exchanged your glasses for a new pair, you are still eligible for your free-frame replacement! The replacement must be in the same style or else the lenses will not fit.
Exclusion on Varilux
Clear UltimateView HD Lenses are no longer excluded for full refunds. However, Variulx lenses, if returned within 30 days, can be remade for 50% of the original order cost, unless there is a lens defect, which in that case we will always replace free of cost. Alternatively, you may request a 50% refund back to your original payment method or a 100% refund in store credit. If you contact us after the initial 30-day period, up until 90 days after your order is received, you may request a remake at 50% or a full refund in store credit only.
Our objective is simple, make sure every customer has a wonderful experience purchasing from us. That’s why we have taken the time to update our return policy to accommodate our customers. We hope that this new policy allows each customer to share a positive experience with 39DollarGlasses.com and make it your home for affordable, quality eyewear for years to come!