Help TopicsFrequently Asked QuestionsNeed help ordering? Click here.
All you need is your prescription and your pupillary distance (PD). See About Your Rx if you need help. Outside of any special circumstances, your doctor will readily give this to you upon request if you can't find it. It's the law in all 50 states.
As early as the next day! See our Shipping page for full details. Anti-reflective coatings on bifocals, sunglasses, or Transitions® Lenses typically take an extra day or two to custom-coat your individual pair.
Click the Log In tab all the way at the top of the toolbar. If you don't know your account information, there is a link to get it.
Yes! When you are on page 2 for any frame style, under Clear Inside/Dark Outside Lenses. You can see a full list of the lenses we offer on the website by going to About Our Lenses.
Yes! Both are listed under Eyeglasses & Sunglasses on the above toolbar.
We are proud to offer both regular bifocals and progressives "no-line bifocals." We have several different options available. However, if you need a specific lens type or brand you don't see on the order page, contact us & we'll gladly provide you with a discount price.
Yes! Special orders, like very high prescriptions are handled on a case-by-case basis. For a price quote for your Rx, or for a lens type not listed on the website, please contact us.
They are measurements in mm (millimeters). Click here for a detailed description.
Yes! Click for details on our Loyalty Rewards program.
All frames are thoroughly inspected and aligned prior to shipping. If you need a minor adjustment, most optical stores will do it for free.
Immediately call or send an email alerting us because we process orders very rapidly. For this reason we ask you to please double-check your prescription and shipping information prior to submitting your order.
Prior to shipping, each pair of eyeglasses is inspected by a certified technician to ensure the accuracy of the prescription and proper alignment of the frame. Further, they are packaged in an attractive hard case for protection. In the unlikely event that your glasses arrive with a defect, we will replace them completely free of charge. In the unlikely event your new glasses need to be remade for reasons beyond our control (e.g. your doctor changes your prescription, you would like to select a different style, or if you accidentally enter incorrect prescription information), we will gladly do so for only $14.95 plus shipping/packaging (plus 50% of the purchase price above $39.00 if applicable). We do this only to ensure our ability to continue to provide the public with the lowest-priced, high-quality prescription glasses anywhere.
Check with your provider to see what their reimbursement policy is. If you need our Tax-ID Number (TIN) for this, let us know when you place your order and we'll be happy to provide it.
While your contact lens and eyeglasses prescriptions may seem the same, they usually have some differences (even if they seem minor to you). We recommend you get your eyeglass prescription from your doctor. You should really have a copy of it anyway.
If you have two different numbers you have either been given both the Distance/Reading or Right Eye/Left Eye. If the numbers are higher (and different), like to 62/59, then the first number is your Distance PD and the second is your Near PD (for reading-only glasses). If the two numbers are lower, like 30.5/31.5, then you had someone take your PD one eye at a time (called "monocular PD"). The first number is for the right eye (O.D.) and the second number is for the left eye (O.S.). If you have a monocular PD available, put it in the "Customer notes:" section of the order form and we'll use it.
You can leave those fields blank. Cylinder and Axis are for astigmatism correction. If your doctor didn't write it in, you don't have to either. The Add power is for people (typically over 40) who now have different prescriptions for distance and near vision. Younger people don't have trouble up close with their distance prescription on, so their Add is technically zero; in actuality, it's just not written at all. If you don't have an add on your Rx, or if you want distance-only glasses, leave those fields blank.
Yes! You'll need to enter PLANO for the sphere (SPH) powers, so we don't think you "just forgot" to enter any prescription at all.
CR39 Hard-Resin Sun Lenses = 1.49
Yes! We use the US Postal Service for most of our orders, so it's no problem at all.
Yes! Prescription eyeglasses and sunglasses are FSA eligible. For more information, click here. |