What is your return policy?
Warranty type will be determined by the date of contact. All Refunds/Credits will be issued on date of receipt. Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
What's Your Return Policy?
At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee!
Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a one-time exchange at no cost or a full store credit for up to 90 days after delivery! (Exchanges for higher-priced items will only be charged for the difference in price). Alternatively, you may request a full refund on your original order when returned within 30 days after delivery (except shipping, which is not refundable) We even provide FREE return shipping!
Simply follow the following instructions:
- Contact us by phone or email within 90 days of when your order was delivered. We will happily provide you a Return Merchandise Authorization (RMA) number along with a pre-paid postage return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
- Shipping charges cannot be refunded.
- For a refund, you must contact us within 30 days of the original delivery date. Refunds can only be issued after we have received the original merchandise back.
- Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
- If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit.
- After the 30 day period, your order is refundable in store credit only.