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What is your return policy?

100% Worry Free Guarantee

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!

Simply follow the following instructions:

  • Contact us by phone or email within 10 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number along with a postage pre-paid return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
  • Shipping charges cannot be refunded.
  • Return package must be received within 30 days of original delivery date. Refunds can only be issued after we have received the original merchandise back.
  • Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
  • After the 10-day period, up to 120 days after receiving your glasses, orders are then eligible for a 50% exchange credit or 50% refund.
  • If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.

*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will additionally be charged for the difference in price from the original pair.

39DollarGlasses.com was built on the belief that eyewear should be affordable. In 2000, this belief came to fruition after two eye doctors saw the overwhelming impact that the high cost of eyewear made on families. Both doctors would see countless people leave appointments empty handed simply because they could not afford the high price of eyeglasses. Their belief that a person's quality of life should not be hindered by financial difficulties led them to launch 39DollarGlasses.com.

Today our company still adheres to the beliefs that we were founded on. Thousands of dollars' worth of eyeglasses has been donated by 39DollarGlasses.com to a number of charities and organizations, all in an effort to assist those in need.

Over the years assisting those in need has become a priority for 39DollarGlasses.com. Through our work with the Lions Club International organization we have donated over $600,000.00 worth of eyeglasses to people who cannot afford eyewear.

Although everyone should have access to eye care, the lack of vision correction is especially impactful for children. Without proper eye care, children are at risk of obstructing their academic and social success. For this reason, we have worked with various organizations that are dedicated to providing eyeglasses to children.

This includes working with the New York City public schools and the Kress Vision Program. Another organization we believe in is Helen Keller International, a wonderful organization that has helped us to provide 500 pairs of new eyeglasses to children in need.

The eyeglasses that we donate are the very same glasses that we sell. Each donated pair of eyeglasses is made from premium lenses and high quality materials. When it comes to children's eyeglasses, we use polycarbonate; the only lenses that are doctor recommended for kids under 18. Our lenses are impact resistant, ultra-light, and 30% thinner than typical lenses. We also know the importance of a durable pair of glasses so we include scratch resistant coating and 100% UV protection so they are built to last.

We are an American company that believes in giving back to our community. For this reason, we are constantly seeking out the people in the United States that are being denied eyewear merely because it is unaffordable. Through our work with fantastic organizations and schools, we are proud to say that we can help those in need.