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What is your return policy?

100% Worry Free Guarantee

At 39dollarglasses.com, we offer a 100% Worry-Free Guarantee (certain lenses excluded*). Our objective is simple: to make sure every customer has a wonderful experience purchasing from us. If you are unhappy for ANY REASON you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price). We even provide FREE return shipping!

Simply follow the following instructions:

  • Contact us by phone or email within 10 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number along with a postage pre-paid return label (domestic First-Class U.S. Mail only). We cannot process or honor returns without an RMA number.
  • Shipping charges cannot be refunded.
  • Return package must be received within 30 days of original delivery date. Refunds can only be issued after we have received the original merchandise back.
  • Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
  • After the 10-day period, up to 120 days after receiving your glasses, orders are then eligible for a 50% exchange credit or 50% refund.
  • If returning one pair from a buy one get one promotion, the discounted pair is eligible for a full refund or credit*. If returning only the full price item we will deduct the amount discounted when issuing a refund or credit*.

*Excluded Lenses: All UltimateViewHD™ and Varilux® Lenses. These exceptions are eligible for a 50% exchange credit or 50% refund up to 120 days after receiving your glasses. Exchanges for higher-priced items will additionally be charged for the difference in price from the original pair.

Help Topics

About Your Pupillary Distance (P.D.)

This measurement is necessary to ensure the correct positioning of your lenses within the frame you have chosen. Have a friend* measure the distance from the center of the pupil (black dot) in one eye to the center of the pupil in the other eye. It's like measuring a line connecting the two black dots.

To measure your PD:

  1. Place the millimeter ruler on the bridge of your nose.
  2. Have a friend face you about arms length away.
  3. Have your friend measure the distance between the center of your pupils (the black dots in the middle of your eyes).
  4. (Or you can do it yourself simply by looking in the mirror).

It's simple -- like playing connect the dots!

You can also get this information from your doctor or from a licensed optician.

As a guideline:

  • Most adults' PD's are between 55-65.
  • Most kids' PD's are between 42-54.

Download a printable ruler here (pdf).

* NY and MA residents must have their PD measured by a doctor or licensed optician.

If you had your PD measured for you but there's more than one number:

If you have two different numbers, you have either been given both the Distance/Reading or Right Eye/Left Eye:

  • If the numbers are higher (and different), like 62/59, then the first number is your Distance PD and the second is your Near PD (for reading-only glasses).
  • If the two numbers are lower (and different), like 30.5/31.5, then you had someone take your PD one eye at a time (called "monocular PD"). The first number is for the right eye (O.D.) and the second number is for the left eye (O.S.). If you have a monocular PD available, put it in the "Customer notes" section of the order form and we'll use it.
  • If the two numbers are the same, like 30.5/30.5, you can just add them together (61 in this example) and we'll automatically divide it equally.